Overview

At GENERALIFX LIMITED ("GENERALIFX," "we," "our," or "us"), we strive to provide high‑quality investment education and services. We understand that circumstances may change, and therefore we offer a limited refund policy under the terms outlined below.

This policy applies to purchases made directly from GENERALIFX for educational content and related services. GENERALIFX is not a broker and does not process trading deposits or withdrawals.

1. Eligibility for Refunds

  • Customers are eligible to request a refund within 14 calendar days (2 weeks) from the date of their initial purchase or subscription payment.
  • Refunds will only be considered for educational products, training packages, or subscription services purchased directly from GENERALIFX.
  • To qualify for a refund, the product or service must not have been fully consumed, completed, or accessed in a manner that constitutes full usage (e.g., attending the majority of a live training course, downloading all course materials, or receiving full personalized consultations).

2. Non‑Refundable Items

The following are not eligible for refunds:

  • Services already delivered in full (e.g., completed consultations, live training sessions attended).
  • Customized products or services tailored specifically to the client.
  • Any third‑party services or broker‑related transactions (GENERALIFX is not a broker and does not process trading deposits or withdrawals).
  • Requests made after the 14‑day refund period has expired.

3. How to Request a Refund

To initiate a refund, please send a written request to [email protected] within the 14‑day window. Include the following:

  • Full name
  • Email address used for the purchase
  • Date of purchase
  • Proof of payment
  • Reason for requesting the refund

Once your request is received, our team will review it and notify you of approval or rejection within 5 business days.

4. Refund Method & Processing

  • Approved refunds will be issued to the original method of payment used for the purchase.
  • Refund processing may take 7–14 business days depending on your bank, payment provider, or credit card issuer.

5. Disputes

If you believe your refund request was unfairly denied, you may contact us at [email protected] for further review. GENERALIFX aims to resolve all refund matters in good faith.

6. Changes to this Policy

GENERALIFX reserves the right to update or amend this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our official website.

Company Information