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Last Updated: 12/12/2024

At GENERALIFX, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our automated trading software and related services (“Services”). By using GENERALIFX, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information We may collect the following personal information when you register or use our Services:

  • Full name
  • Email address
  • Phone number
  • Trading account details (e.g., account number, brokerage name)
  • Payment information

1.2 Usage Data We collect data related to your interactions with our software, including:

  • IP address
  • Device type and operating system
  • Usage logs and timestamps
  • Software performance data

1.3 Cookies and Tracking Technologies GENERALIFX uses cookies and similar technologies to enhance your experience. For details, refer to our Cookie Policy.

2. How We Use Your Information

2.1 To Provide and Enhance Services

  • Set up and maintain your account
  • Integrate the software with your trading account
  • Offer personalized settings and recommendations

2.2 For Communication

  • Respond to your inquiries and provide support
  • Notify you of updates, promotions, and changes to our Services

2.3 For Compliance and Security

  • Ensure compliance with applicable laws and regulations
  • Protect against unauthorized access, fraud, or other harmful activities

2.4 For Analytical Purposes

  • Improve the performance and reliability of our software
  • Analyze user behavior to enhance the Services

3. Information Sharing and Disclosure

3.1 With Regulated Brokerages We share necessary information with your chosen regulated brokerage to facilitate software integration and ensure proper trading functionality.

3.2 With Service Providers We may share your data with trusted third-party service providers who assist in delivering our Services, such as payment processors and IT support providers.

3.3 Legal Obligations We may disclose your information if required to comply with legal obligations, enforce our Terms and Conditions, or protect our rights and the safety of others.

3.4 With Your Consent We will share your personal information with third parties only when you have given explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

5. Data Security

GENERALIFX employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data encryption
  • Secure servers
  • Regular security audits

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your data.

6. Your Rights

6.1 Access and Update You have the right to access and update your personal information. Contact us to request changes.

6.2 Data Portability You may request a copy of your data in a portable format.

6.3 Deletion You can request the deletion of your personal data, subject to our legal and contractual obligations.

6.4 Opt-Out You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

7. Third-Party Links

Our website or software may contain links to third-party sites. GENERALIFX is not responsible for the privacy practices of these external websites. Please review their policies before sharing any information.

8. International Data Transfers

If you are located outside the jurisdiction where our servers are based, your information may be transferred to and processed in a different jurisdiction. By using our Services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you via email or through our website. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by submitting this form.